Privacy Policy

Encounter Connect (“Encounter Connect,” “we,” “us,” or “our”) operates the connection platform available at https://encounter-connect.app(the “Service”), which churches use to help people connect to community and take next steps. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described here.

We collect the following categories of information:

• Account information — your name, email address, and password when you create an account, and the church or campus you connect with.
• Contact information — your mobile phone number, when you choose to provide it for text-message updates.
• Journey and activity data — your progress through the steps your church assigns, assessment responses, appointment bookings, and related notes.
• Technical data — basic log and device information generated automatically when you use the Service, used to keep it secure and working.

We use your information to:

• Provide, maintain, and operate the Service and your account;
• Connect you with your church, campus, and an assigned connector, and track your progress through your journey;
• Send you transactional communications by email and, with your consent, by text message (see below);
• Schedule and remind you about appointments and next steps;
• Secure the Service, prevent abuse, and comply with legal obligations.

We do not sell your personal information.

If you provide your mobile phone number and opt in, we may send you transactional text messages related to your participation — for example, appointment confirmations and reminders, next-step prompts, and messages from your assigned connector.

• Consent. Message consent is not a condition of any purchase or of using the Service. You opt in by providing your number and agreeing to receive messages.
• Frequency.Message frequency varies based on your activity and your church’s configuration.
• Cost. Message and data rates may apply, depending on your mobile carrier and plan.
• Opting out. Reply STOP at any time to unsubscribe from text messages. Reply HELP for help, or contact us at dev@encounterthelord.com.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support the Service (such as our messaging provider) is limited to delivering the messages you have requested. Text-messaging originator opt-in data and consent are never shared with any third parties for their own marketing.

We send transactional emails (such as account, scheduling, and next-step notices) through our email provider. You can manage or stop most non-essential emails through your account or by contacting us; some account-related emails are necessary to operate the Service.

We share your information only as needed to run the Service:

• Your church and its staff — the church and campus you connect with, and the connectors and administrators serving you, can see the information needed to guide your journey.
• Service providers — vendors who process data on our behalf under contract, including our hosting and database provider, email provider, and SMS provider. They may use your information only to provide services to us.
• Legal — when required by law or to protect the rights, safety, and security of users and the Service.

We do not sell or rent your personal information to third parties.

We keep your information for as long as your account is active or as needed to provide the Service, and afterward only as required to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data as described below.

We use reasonable administrative, technical, and organizational safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of certain communications. You can opt out of text messages by replying STOP. To exercise other rights, contact us at dev@encounterthelord.com.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it. Where a church uses the Service with minors, it is responsible for obtaining any required parental consent.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Questions about this Privacy Policy or your information? Contact us at dev@encounterthelord.com.